devatotoPrivacy Policy

This page describes what we collect when you use devatoto and how we keep that data protected. When you register an account, deposit funds, or play our games, we gather information to operate the platform, prevent fraud, and comply with Indonesian law.

We at devatoto do not sell your personal data to third parties. We share information only with licensed payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks) and our compliance team. We encrypt all sensitive data and store it on secure servers. You have the right to request a copy of your data or ask us to delete non-essential records at any time.

Read this policy to understand how devatoto handles your information and what choices you have.

What We Collect on devatoto

We collect the following information when you use devatoto:

Account data: Your name, email address, phone number, and date of birth during registration.
Identity documents: A copy of your government ID (KTP, passport, or driver's licence), a selfie holding your ID, and proof of your payment method (e-wallet screenshot or bank statement) when you deposit or withdraw.
Payment information: Transaction records—deposits, withdrawals, game stakes, and winnings—linked to your account balance.
Game activity: Every hand played on a live-dealer table (blackjack, roulette, baccarat, Dragon Tiger), every slot spin, and every sports bet, recorded with a timestamp and server reference.
Device and usage data: Your phone model, operating system version, IP address, and the duration of your devatoto sessions.
Cookies and tracking: We use cookies to remember your login status and preferences. Optional analytics cookies track how you navigate the app to help us improve performance.

Identity Verification Note: We request identity documents to comply with Indonesian financial regulations and prevent underage access. This is a legal requirement, not optional. We do not accept accounts without verification when deposits or withdrawals are involved.

How We Use Your Data on devatoto

We use the data we collect for the following purposes:

Account management: We verify your identity, process your login, and manage your account balance and withdrawal requests.
Payment processing: We route your deposits through licensed payment gateways (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and send withdrawal funds to your registered account. We keep transaction records for reconciliation and dispute resolution.
Fraud detection: We monitor accounts for suspicious activity—rapid deposits followed by immediate withdrawal requests, unusual betting patterns, or geographic anomalies. If we detect fraud, we may freeze your account and investigate further.
Legal compliance: We retain records to comply with Indonesian financial reporting, anti-money-laundering, and tax regulations. We may also retain data if we are required by law to disclose it to government agencies.
Customer support: When you contact our support team via in-app chat, we use your account history and transaction records to help resolve your issues.
Service improvement: We analyse gameplay data to identify technical issues, optimise our live-dealer studios, and improve the devatoto app experience. This analysis is anonymised where possible.

Third Parties and Data Sharing on devatoto

We share your information only with the following categories of third parties:

Payment processors: When you deposit or withdraw, we share your name, account number, and transaction amount with your chosen payment method provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank). This is necessary to process the transaction. These providers have their own privacy policies governing how they handle your data.

Compliance and law enforcement: If we are required by Indonesian law or a court order to disclose your information, we will do so. We do not volunteer data to authorities unless legally required.

Service providers: We use third-party cloud servers to store devatoto data, encrypted email services to send account notifications, and analytics tools to monitor app performance. All service providers sign data-protection agreements with us and are bound by strict confidentiality terms.

We do not: We do not sell your data to marketing companies, data brokers, or other third parties for profit. We do not share your data with other gaming platforms or sportsbooks.

Geographic Data Storage on devatoto

Our servers may be located outside Indonesia. By using devatoto, you acknowledge that your data may be processed and stored in other jurisdictions. However, we comply with Indonesian data-protection standards regardless of where servers are physically located.

Your Rights Regarding Data on devatoto

You have the following rights when using devatoto:

Access: You may request a copy of all data we hold about you. Submit a request via in-app support, and we will provide a complete data export within 30 days.
Correction: If your account information is inaccurate, you can update it via the Account menu. For identity documents, contact our support team.
Deletion: You may ask us to delete non-essential data (e.g., optional profile details). We will retain game records and transaction history for 5 years to comply with financial regulations, but we can delete other information upon request.
Account closure: You may close your devatoto account at any time. We will process any outstanding balance due to you and retain minimal data for regulatory purposes.

Cookies and Tracking on devatoto

The devatoto app uses cookies and similar technologies to:

Keep you logged in across sessions.
Remember your game preferences (e.g., preferred table type, volume settings).
Track app performance and crash reports (optional; you can opt out).
Measure user engagement for analytics (optional; you can disable in Settings).

Cookies are small files stored on your device. You can clear them from your phone's settings at any time. Clearing cookies will log you out of devatoto, and you will need to log in again on your next visit.

How Long We Keep Your Data on devatoto

We retain your data for the following periods:

Active accounts: We keep your account data as long as your account is active and for 5 years after closure for regulatory compliance.
Game records: All hands played, bets made, and outcomes are retained for 5 years to resolve disputes and comply with Indonesian gaming regulations.
Identity documents: Your ID copy and selfie are retained for 5 years after your final activity on devatoto. After 5 years, we securely delete them.
Payment records: Transaction details are retained for 7 years per Indonesian banking law.

Data Security on devatoto

We at devatoto use industry-standard security practices to protect your information:

All data is encrypted in transit (HTTPS/TLS) and at rest on our servers.
We use secure password hashing and do not store passwords in plain text.
We implement two-factor authentication (SMS OTP) on login to prevent unauthorised access.
We monitor servers for intrusions and conduct regular security audits.
We limit data access to staff who need it to perform their job.

However, no security system is perfectly impregnable. If we detect a data breach, we will notify affected users via email within 48 hours and provide guidance on how to protect your account.

Children and devatoto

We do not knowingly collect data from users under the legal age of majority in their jurisdiction. Our account registration requires a date of birth, which we cross-check against identity databases to prevent underage access. If we discover you registered under age, we will close your account and process any outstanding balance due to a guardian or legal representative.

Updates to This Policy

We may update this privacy policy at any time by posting a revised version on devatoto. We will notify you of major changes via email. Your continued use of devatoto after an update means you accept the new terms. We encourage you to review this policy regularly.

Contact Us About Privacy

If you have questions about how we handle your data, wish to exercise your rights (access, deletion, correction), or want to report a privacy concern, contact our support team via the in-app Help menu or email the address listed in our Legal Notice

We treat all privacy requests seriously. We aim to respond within 7–14 business days. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and have local privacy concerns, you can also escalate your request to our compliance officer through the same channels.

Your Privacy Matters at devatoto

We respect your privacy and handle your information with care. When you register on devatoto, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our live-dealer games, we treat your data as a trust. We do not sell it, share it carelessly, or use it beyond the purposes stated in this policy.

Thank you for using devatoto. If you ever have concerns about how we manage your privacy, our door is always open.